Questions

We are checking out desk.com and zendesk. We need design customization features content management system to build out how to articles and FAQ. Just email support for now, one support person which is me, a founder. We are self funded... Which is the best system for the purposes of a startup with one support person?

I've built community and support from scratch at seesmic, uservoice, and launchrock. And, we worked through this same question at my current company, primeloop.com.

Desk, Zendesk, Uservoice, etc. are all great support platforms (and there are hundreds more). But I would skip all of those when starting off, and go straight to http://intercom.io since you can handle support through there, but you also get a full CRM and drip-messaging right out of the gate.

I'm more than happy to talk through your setup if you'd like to hop on a call?


Answered 10 years ago

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