Questions

I think the answer to this is very much about customer engagement. It's all about speaking directly with your customers and really listening to them. If you are prepared to listen and react to them, they are often more interested in reciprocating.

You've also not got to be afraid to guide them if you want them to talk about your product. Suggest to them that if they like something that you've done that they share it on Facebook, LinkedIn or other social site.

One of the best forms of engagement is a great customer support department, they are on the front line talking with customers daily and can really be your best brand advocates.


Answered 11 years ago

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