When I think about dealing with customer support, disputes resolutions, get target clients on board and learn about their domain expertise, I'm not that excited. I tell myself well I will hire people to do it, I don't want to get my hands wet with that. Is this a sign that I'm not passionate about it and therefore I will put my start-up at risk? especially if there is already competition.
It's not necessary to like the industry, but it's important to have a passion for the problem that you are solving. That passion will drive you to create a solution for the need that you have identified.
Yes, there will definitely be tasks that you will not like to do. Delegate those tasks when you can. At the early stages, you may not have any choice but to do those activities yourself. Keep driving towards solving the problem that you started out trying to solve - who knows, you may start enjoying the customer interactions once you see that you are helping them out!
Answered 7 years ago
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