GMB is a free tool that lets you manage how your business appears on Google Search and Maps. That includes adding your business name, location, and hours; monitoring and replying to customer reviews; adding photos; learning where and how people are searching for you, and more.
GMB is completely free to use. The only requirement for using it is that you must have some face-to-face interaction with your customers in other words, you cannot operate 100% online.
To Create a Google My Business Listing:
1. Step 1: Log into the Google Account you want associated with your business (or create a Google Account if you do not already have one).
2. Step 2: Go to google.com/business and select “Start now” in the top right-hand corner.
3. Step 3: Enter your business name.
4. Step 4: Enter your business address.
5. Step 5: If you go to your customers’ locations, rather than having them come to you, check the box “I deliver goods and services to my customers.” And if you work out of your house or another address you do not want publicly shown, Check “Hide my address (it's not a store) Only show region.” Finally, select your Delivery area.
6. Step 6: Choose your business category. Try to choose the most accurate category possible -- you are essentially telling Google which type of customers should see your business listing.
7. Step 7: Add your business phone number or website.
8. Step 8: Choose a verification option. If you are not ready to verify your business yet, click “Try a different method” → “Later.”

There are several ways to verify your GMB listing:
1. Postcard Verification:
1. Step 1: If you are not already logged into Google My Business, sign in now and choose the business you want to verify. (If you are already logged in, you will be at the verification step.)
2. Step 2: Make sure your business address is correct. Optional: Add a contact name -- that is who the postcard will be addressed to.
3. Step 3: Click "Mail." The postcard should reach you in five days -- make sure you don't edit your business name, address, or category (or request a new code) before it comes, because this could delay the process.
4. Step 4: Once you have gotten the postcard, log into Google My Business. If you have more than one business location, select the location you want to verify. If you only have one, select "Verify now."
5. Step 5: In the Code field, enter the five-digit verification code on your postcard. Click "Submit."

2. Phone verification:

1. Step 1: If you are not already logged into Google My Business, sign in now and choose the business you want to verify. (If you are already logged in, you will be at the verification step.)
2. Step 2: Make sure your phone number is correct, then choose "Verify by phone."
3. Step 3: Enter the verification code from the text you receive.
3. Email verification:
1. Step 1: If you are not already logged into Google My Business, sign in now and choose the business you want to verify. (If you are already logged in, you will be at the verification step.)
2. Step 2: Make sure your email address is correct, then choose "Verify by email."
3. Step 3: Go to your inbox, open the email from Google My Business, and click the verification button in the email.
4. Instant verification:
1. Step 1: Sign into Google My Business with the same account you used to verify your business with Google Search Console. (Some business categories are not eligible for instant verification, so if you do not get a notification asking you to verify the listing, you'll have to use a different verification method.)
5. Bulk verification:
1. Step 1: If you are not already logged into Google My Business, sign in now and choose a location. Click "Get verified" next to its name.
2. Step 2: Click "Chain."
3. Step 3: Fill out the verification form with your business name (as well as the parent company, if applicable), country or countries where you operate, all contact names (i.e. everyone who will be using the Google My Business account), contact phone number, business manager email (someone at the business who can verify you're a representative of that business), and the email address of your Google Account Manager.
4. Step 4: Submit the verification form. It can take up to a week for Google to review and process your claim.

Optimization Process on GMB: Once you have verified your business, it is time to finish fleshing out your profile. Go to the Google My Business dashboard, click the listing you would like to work on, select "Info," and then choose a section to fill out or update. Add as much information and media as you can, including a business profile photo, the area you serve, your hours, attributes (e.g. "wheelchair accessible," "free Wi-Fi"), the day and year you opened, and a public phone number and website URL.

Anyone can "suggest an edit" to your listing, so it's important to A) get everything right the first time (so you don't encourage random people to make their own changes) and B) periodically log into your GMB dashboard and make sure all the details look right.
Google My Business Photos: According to Google, businesses with photos see 35% more clicks to their website and 42% higher requests for driving directions in Google Maps. Photos should be at least 720 pixels wide by 720 pixels high and JPG or PNG files.
1. Cover photo: Your Google My Business cover photo is one of the most important, as it shows up front and centre on your listing.
2. Profile photo: Your profile photo is what appears when you upload new photos, videos, or review responses. Along with your profile and cover photos, you can and should upload other pictures to make your listing more informative and engaging.
Google My Business Videos: You can also add videos. Videos must be:
1. 30 seconds or shorter
2. 100 MB or smaller
3. 720p resolution or higher
Videos can add some variety to your profile and make you stand out among other businesses in your category; however, don't worry if you don't have any -- unlike photos, they're not a "must have."
Google My Business Reviews: One of the best ways to encourage future customers to leave positive reviews. Respond to current ones. Not only does leaving an appreciate response show the original reviewer you are thankful for their support, it also makes that positive review stand out on your listing and influences people to leave their own reviews. You should also respond to negative reviews to show you take them seriously and placate the unhappy buyer. But make sure you're extremely courteous -- attacking them back will only make you look unprofessional and their review more credible.
Besides if you do have any questions give me a call: https://clarity.fm/joy-brotonath