UserTesting can be instructive in terms of understanding whether people understand your copy, CTAs, and intended flows but generally, I've found the quality of their panels to be pretty low. You're almost always getting people who are not your actual users, so the feedback can only be generally...
I've used UserTesting (and its service Peek), as well as other user behavior analysis tools like HotJar, Crazy Egg, etc. To answer your questions: 1. Do you use such services? If so, what do you choose? // I use them to either confirm or reject hypotheses I have about my product's/business' pe...
Perhaps. You have to consider how your product is used and how the users will sensorially interact with it. If you have a website, for example, you could probably assume similar US and UK usability -- but now consider layout for Semitic languages which are read right-to-left -- or consider ideog...
Based on my own experience building indie games I'd recommend these Reddit and Slack channels for beta testing: Reddit: https://www.reddit.com/r/AlphaAndBetaUsers https://www.reddit.com/r/playmygame https://www.reddit.com/r/indiegameswap/ https://www.reddit.com/r/freegames Slack: https://www.ha...
You're on the right track. I'm glad to see you getting the steps in the right order. WHO are potential users of your product? WHAT problem(s) will your app potentially be solving for them? HOW much do these potential users value the solution of these problems? Find your user group of people w...
Look on Google Communities for technology focused BETA testing groups... Look on Linkedin Groups for business focused potential testers... Look on Facebook Pages for people who like apps/companies like what you are trying to bring to market... That should get you started.
You should try to engage people using social networks, it is easier to spread than email. The conversion rate on emails are low but is still a valid tool for that. Send and email with a simple and objective message that will make people want to try. The best way to have feedback from users is to...
Sorry to be a bit blunt in my answer, but the client hired your "e-commerce web agency" to do e-commerce conversion optimization, yet your company doesn't know how to do e-commerce conversion optimization? Perhaps have a conversation with someone in your company or talk to your manager or the ...
You can of course use analytics that will give you statistics, but will not answer "Why?". Gathering Customer Feedback is crucial and You have to be preprared for low response rates. For better understanding of Customers' interactions with Your site You can use tracking/heatmap solutions (i.e. Cr...
Create an ideal customer profile. Create some questions that will allow to you survey a potential tester to determine if they fit your profile. Design simple landing page with very clear value proposition that speaks to your ideal customer. Ask for a minimum of information up-front (email), but ...