KPIs (Key Performance Indicators) are the small, deliberately-chosen set of measurable metrics that track progress against strategic objectives. They're used to align teams around what matters, identify performance issues early, and provide consistent reporting cadence to stakeholders (leadership, board, investors). The discipline is choosing the few metrics that actually drive decisions, typically 5-10 at company level and 3-5 per team, rather than tracking dozens of metrics that produce dashboards nobody acts on. The difference between effective and ineffective KPI programs is primarily about choice (which metrics) rather than measurement (how to track).
What makes a metric a KPI:
Strategic significance: tracks something that genuine...