Welcome! Your CX/Operations coach is here and ready to chat with you about your project. I am very experienced (20 years) in the area of customer/employee experience & operations - from helping you to set up and analyze surveys (NPS, CSAT, etc), creating VOC programs, to analyzing processes to create something more streamlined. I have created customized content and taught classes in the area of customer service to front-line employees, monitored phone calls and tickets in an effort to coach employees, and have a proven track record of using data to raise customer satisfaction. Skilled at coming up with solutions to problems you might be encountering with customer/employee experience, surveying, customer support, and more.