I am a head of Customer Support and Customer Success teams at Oberlo/Shopify currently leading remote and in-house teams of 40 employees in 3 time zones. I have worked on org. design and rollout of knowledge management, social care, training & onboarding, escalated support, proactive support and quality assurance team formats.

Over the past 3 years, I was passionately focusing on scaling the team while maintaining operational excellence, innovation and high-quality support standards at Oberlo.

With the right people, and led by empowerment as a core value and deeply ingrained extreme ownership, we have helped thousands of eCommerce merchants to achieve their business goals.

I'm mostly involved with:
- Business Process Management
- Project Management
- Cross-Organizational Collaboration
- Workforce Planning
- Quality Assurance
- Organisational Design
- Operations Management
- Strategic Planning
- Team Leadership
- eCommerce