I am a business transformation consultant, focused on helping organizations to build and improve business models, manage change, align service areas, build capabilities and improve operations. I also have a passion for entrepreneurship, and as an entrepreneur myself, I work with small businesses and entrepreneurs as a mentor and outsourced COO, helping startups become operational and providing hands-on support for small businesses who are ready to mature.

Using the Lean Launchpad methodology, I create frameworks for business owners to define and execute on their business model, supporting and coaching them en route. I use the same approach in building my own ventures, and therefore I can continue to build and improve my approach.

I have worked for many years as a program lead, business analyst, and change manager, helping organizations design and implement pragmatic, effective business solutions, largely focused on the Microsoft application platform, including collaboration, integration and communications technology. My recent focus is on building cloud-based services and building businesses online.

Skills Include:

- business strategy
- operations management
- business process management
- business analysis
- change management
- knowledge management
- business writing
- customer segmentation and analysis
- value proposition development
- service design
- solution development
- project management
- proposal development
- business development
- product management
- online marketing
- user adoption
- professional services management
- integration strategy and architecture