Service Management Leader. Transformation Driver. Customer Success Champion. $169M+ Portfolio | 350+ Global Teams. Turning operations into business impact.
This need to break down into 2 parts-
1. Pre-sales/sales
2. Post sales
Someone already replied to you with the first part. I would recommend having metrics like- Aged receivables (better cash flow), credits for sla breaches (avoid revenue leakage) etc. More can be added. Feel free to connect.
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