Questions

We want to have an onboarding series for our users which will have an article about each feature of the platform and why to use it, we also need to have a " Get Started Guide" with quick setup articles What are the other aspects of the support site should we be thinking about? We have both consumer end users from the app store as well as enterprise end users from enterprise pilots to write for. Consumer users bought the app presumably, so that is their starting point. Enterprise users were identified in our populations and will need a coupon code to download the app. How can we write one support site for two groups of end users? Or do they need to be seperate? What are good examples of support sites for mobile users in a two sided market?

I'll recommend you take a look at HelpScout blog (https://www.helpscout.net/blog/knowledge-base-article/) and intercom blog (https://docs.intercom.io/). They're definitely the best resources to dive into this questions :)


Answered 4 years ago

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