Questions

Is there an existing solution to manage incoming text messages from multiple sales people to one number/system?

Have a client with a sales force of 20 who wants to have them all report stats several times per day. Wants them all to text the stats to the same phone number with the back end ability to parse the texted data by rep. On the back end, several managers/coaches will be reviewing the text messages and responding to the individual. Does this platform exist? I am checking all the known platforms and thought someone here in the Clarity community might already know of a solution.

3answers

I've spent a lot of time in the telephony, call center, crm space and built a lot of applications that involve incoming phone calls and sms. I don't know of a product that works exactly as you specified but I have constructed things that did part of that for conferences and audience feedback.

You should take a look at some of the Quick Start guides on Twilio.com for example SMS applications that are very easy to construct. You might be able to create what you need by combining a couple of them together. I have years of experience with the Twilio platform so if you have any questions about it I'd be happy to do a call with you and help you out.


Answered 5 years ago

Hi there - depending upon your needs your should check out Zipwhip (takes inbound SMS on behalf of existing land line or Toll Free number); or a service like FrontApp (SMS is one supported channel). Alternately, build your own solution with Twilio.


Answered 5 years ago

Thank you everyone. I discovered eztexting.com. They do all I need out if the box. Thanks again for the input!


Answered 5 years ago

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