Customer-focused leader delivering results for startup to F100 SaaS customers. MBA with deep experience in customer service, marketing, and technical roles as a co-founder, team lead, and individual contributor for local and remote teams. I love ideas that help customers and build better products. Specialties: customer success, customer advocate, usability testing, product planning, process improvement, customer experience, customer relationship management (CRM), pre-sales support for small business and enterprise customers.
We love Intercom as it combines many of the best aspects of a Help System with an easy to use interface and gives the ability to segment users and give them semi-personalized messages based on the combination of their activity in the app and how recently they visited. Intercom supports real-time messaging too.
You can always compete by offering something your competitor does not provide (either different products, different services, different prices, or different target market). Start by finding out what your customer needs - then build a version of your product. Iterate, iterate, and iterate.