What is the best way to ensure that the seller on an online marketplace gets feedback from the buyer after a transaction?

Once the transaction is complete, the buyer is not obliged to come back - what are some good tactics to get the seller to come back to rate the transaction?


I'm a fan of the model where in order to get feedback / have it affect your profile and ranking, you have to give feedback first. So whomever gives feedback first it's held in escrow until the other party does it too.

Answered 7 years ago

Depending on which marketplace you're talking about, but I know that Amazon doesn't want you to solicit any of their buyers since they already do it for you. On eBay, you can usually ask for feedback.

A tactic I've used is to include a reminder note within the package or packing slip that reminds the buyer how important feedback is for you and the marketplace.

I don't recommending using any software to request feedback because it's looked down upon by marketplaces is general.

Hope this helps

Answered 6 years ago

Unlock Startups Unlimited

Access 20,000+ Startup Experts, 650+ masterclass videos, 1,000+ in-depth guides, and all the software tools you need to launch and grow quickly.

Already a member? Sign in

Copyright © 2020 LLC. All rights reserved.