We've operated a SaaS product for many years and we think our pricing is too low to enable growth. I believe we need to raise our prices on all current customers and not just rely on higher prices for upgrades or new customers only. We're really serving customers and launching valuable features right now and would like to make an announcement in a couple months that the new pricing is going into force. To be fair, we plan on giving customers 60 days to decide if they want to continue service and we don't think there are any comparable alternatives to our service.
Andrew at Mixergy has several interviews with founders who pulled this off. As a matter of fact, that's where I discovered Dan and Clarity.fm. And am I glad I did!
Answered 10 years ago
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