Ian ThebridgeContact Centre and UC Advisory Services

Whether you are requiring advice on the best use of your current technology capabilities, or looking to implement new capabilities in your contact centre or unified communications operations, I can assist. With over 15 years experience as enduser, consultant or vendor I have developed for many global organisations technology roadmaps, operations optimisation / transformation strategies, customer service improvement plans & supporting business cases. I am experienced in both voice based and multimedia channels as well as the use of the latest trends such as analytics. I specialise in understanding end user requirements, communication of these to technology teams and the validation of technical proposals to business users. Extensive experience with Avaya, Genesys, Cisco & Siebel solutions

Recent Answers

Based on my 15+ years of experience in the Contact Centre technology space and given the requirements you have outlined for high volume inbound & outbound calling I would look at solutions from Avaya, Genesys or Cisco. there are others around but these have a history in Contact Centre
Each of these vendors offer premise based as well as cloud based options.
Let me know if you would like to have a call to discuss further.
Ian Thebridge

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$ 2.92 /min

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