Senior Engineering Program Manager (19+ yrs) leading complex NPI across enterprise; drives cross-functional delivery in high-stakes programs. Built exec KPI dashboards and unlocked $2M+ in revenue impact; streamlined ops at scale. Restored critical services in Puerto Rico post-Hurricane Maria; cut MTTR 50% and beat SLA targets by 38%. PMP, CSM, Six Sigma GB, AI-certified; bilingual EN/ES with public-trust clearances.