I own a pretty successful premium WordPress plugin that transforms WordPress into a legally binding and secure document signing application (without the monthly fees). We tend to shy away from phone support so we can offer competitive rates however when I do call a customer it often turns into a "free" 30 min consultation with our users explaining how they can automate their business and operation workflows saving time and money. What is the best way to frame in a way that is a win for everyone involved? What email/methods have worked well for you?

My guess is you probably do most of the talking during the 30 minutes consultation.

The 30 minute consultation isn't really designed for you to give your best ideas and strategies away for free.

It's designed to qualify the prospects by asking them questions and discovering their needs.

Don't do show and tell. Don't sound like a salesperson.

In this video, I talk about why you need to qualify hard.

Answered 4 years ago

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