In my experience there are a few things that you want to focus on with KPIs, prior to technology - if you have not already. 1. Validate that the calculations are consistent throughout the organization, regions etc. 2. Validate that the selected KPIs are truly indicators that will help drive succe...
The right answer is that just like dev is a learned, professional skill, so is the business stuff. You can get some skills training from places like www.TeamTreehouse.com - and I would recommend that you do so - but just like you wouldn't want a developer who has never developed anything writing ...