Be sure to catch Part I of this discussion
“The customer is why you exist. Why your company chooses to exist. If you don’t put them on a pedestal, if you don’t remind yourself, your team, your operations why you’re a business, why you’re here, you’re destined for fail.”
–Joshua Davidson, Six Customer Service Principles To Abide By
New, new, new, new…. We tend to grow the most excited over new things and to obsess over them, so it’s no surprise that startups focus tremendous energy on new customers. So much so, that a vey important player in the destiny of companies gets overlooked: existing customers.
Unforgivable as that might be, the good news, according to Dr. Deborah Hecker, is that “respect, empathy, good listening,...
Thelonious Monk was a fantastic jazz musician, and an amazing band leader. Did he run a tech startup? No. But he could have with all these words of wisdom.
It’s a no B.S. manifesto. Each gig, each song, and each band mate was mission critical to Monk. And our startups need to be treated the same way. It’s easy to get caught up in the busyness. But as founders we have to gather, support, and grow great teams or risk losing the whole endeavor.
Below is Monk’s complete, original list of advice for band members. But let me break it down for you and swap a few musical references with the proper modern startup terminology.
So many of us founders debate ov...
In a world where business moves at the speed of the IOT, and where data and passwords are more readily available online, entrepreneurs have a new obstacle to address: the protection of their intellectual property.
While corporations have the resources to hire top cyber security teams and implement software solutions that protect their collateral, criminals are increasingly taking an interest in small and medium sized businesses. The new targets have equally marketable data, designs and digital information that have value for criminals, and for foreign governments.
The question to ask: Is your business at risk?
In 1986, China began a program that has been loosely referred to as “shadow innovation”...
In today’s world information spreads so quickly that it changed the way companies compete. We, at the Standuply team, believe that for an online company the most crucial thing is the product’s quality. And therefore, one of the most important persons in a company is the Product Manager. Being fans of Slack, we decided to investigate.
It turns out that managers can satisfy almost all their needs using Slack and its apps. Some of the apps are still raw, others are just plain integrations with 3rd party services. But there are already a lot of well made, useful products designed purely for Slack, for example Growbot, and we too are doing our best with Standuply to be among the best as well.
Here is ou...
As the founder of a start-up and new app, I’m in the position of being in a brand new position over and over again.
Pretty much daily, in fact, like all entrepreneurs, I’m confronted with a barrage of new questions that require research, testing, intuition, and unforeseen obstacles that keep me up in the wee hours of night.
“What’s the right minimum viable product? Which feature will drive active users most? How do I get event insurance? Do I have the right ASO? Which marketing spend is most efficient? Can I remain mission-driven while monetizing?”
So many new things to learn, so much to navigate.
It’s those endless beginnings, however, those unknown situations when I’m standing on the edge of foreign terrain with no roadmap that keep me ...
Starting your own business is not a simple task. As a busy entrepreneur, it’s essential to be able to focus on your business anywhere. Today, mobile technology greatly helps you connect with clients, increase productivity, and sell on the go.
Here are seven of the best apps for business growth!
Slack is a neat app to increase work productivity that allows you to communicate quickly with your colleagues.
You can share links, pictures, and files either one-on-one or with multiple people at the same time through different channels.
The app is available as a web app as well as in the iOS and Google Play App store.
LinkedIn is a great social media site for professional networking. It’s a convenient way to keep i...
There’s the developer’s vision of a mobile app and then there’s the reality of the app in the hands of users. The only way to make sure that the two are one and the same is to conduct beta tests.
If you find beta testing complicated – or you’re not even sure where to begin – then Ubertesters is the tool for you. Ubertesters is a cloud-based platform for managing the beta testing process of mobile apps “to ensure an accurate, fast and cost effective mobile testing process that results in a high-quality, flawless, mobile app.”
Figuring out if beta testing is right for your mobile app, as well as the perfect time for testing, is a good place to begin. Kissmetrics offers excellent recommendations to help make these decisions.
At some point, ho...