There is not much background information when it comes to what your company is doing, but will try to provide some tips. Assume you are working with customers and have some kind of ticketing system in place, so for: 1) I would be sending a very short survey with every single ticket just asking...
I can assist you in putting together a plan to build, market, and sell your new supply chain Saas tool. I would need some more specific before I can advise you on your best next steps.
As Dan Kennedy says, "Explorers tend to return full of arrows." In other words, good chance of failure trying anything new. Do something old, with a new spin. Tip: Read through Kennedy's books (I could 60+ on my bookshelf) about how to do... business spins... slapping a new face on an old indu...
I would find talent on UpWork. If you post one job and include your Skype or Email the response will be overwhelming. I am not sure you are going to want some high quality candidates -- I'd create a Google Form with a series of questions to properly vet the candidates coming through. You can then...
I regularly help franchisees in this industry. Send me a message with some of your questions and I'll let you know if I can help in a call. Cheers David
What are some of the things users are saying that show you it's hard for them to understand the system? Do you have any consistency in areas where people are having trouble? Are you using any tools to track conversion rates through your funnel, and have those metrics gotten worse since your redes...
Khuram's reference to what I call the "gap technique" is spot on. Few people will rate something 10/10 or A+. This gives you the opportunity to ask them how to achieve that highest rating. Once you do that: "Shut up and listen!" :) -- One of the worst mistakes is to get a participant talking (an...
If I was going to start over, with a blank slate I would do several things differently. 1. I would hire an accountant and bookkeeper on day one. I know that on the surface it's easy to look at the cost of an accountant and justify spending those resources in other areas, however I have seen thi...
I have built several multi-million dollar businesses using (2) very simple questions: "What makes you say that...." and "Tell me more...." No matter what someone says to you, you just keep asking one (or both) of the questions. If you do it 4 or 5 times in a row you'll learn everything you ever...