You can of course use analytics that will give you statistics, but will not answer "Why?". Gathering Customer Feedback is crucial and You have to be preprared for low response rates. For better understanding of Customers' interactions with Your site You can use tracking/heatmap solutions (i.e. Cr...
I have used this https://canvanizer.com/ for my venture as well as for other clients. Feel free to contact in case you need to get more details.
I owned an SMB in the health & fitness space and spent several years running a SaaS/PaaS startup in the business productivity space. There are lots of WP developers out there, I'd start by looking at elance. Have you done mockups so the developer can accurately quote the work? It's worth a lit...
It's not the number of people visiting your website, it's the number of people returning, that matters; especially when you are talking about online client experience. Consider yourself your client. What would you want? 1. Easy to reach services? 2. Clear design? 3. Your friends following the br...
Most live chat tools are encapsulated in a Javascript snippet to add to your site. WordPress, for example, may provide a plugin + if you look at the plugin code, usually the code simply injects the Javascript snippet. This said, all you really require... choose how you'd like the live chat icon...
Contact both the customer and BBB to clarify the complaint and confirm it was intended for you. You can delight both parties by accepting responsibility and expressing empathy, even if you are not at fault. There is a long-told customer service story about Nordstrom accepting an faulty car tire...
I have built several multi-million dollar businesses using (2) very simple questions: "What makes you say that...." and "Tell me more...." No matter what someone says to you, you just keep asking one (or both) of the questions. If you do it 4 or 5 times in a row you'll learn everything you ever...
I'm currently advising a client right on exactly that kind of customer service integration. Look into Live Ninja (https://liveninja.com/). It brings together the best of both worlds from web and a call center. Voice + Video + Instant connect without any special software, or a phone. You can have...
First, congrats on being awesome and getting great feedback! When I receive great reviews by email - I profusely thank them for the feedback, let them know how much it means to me, and then I often ask the client if they'd be willing to post that publicly and offer a few site links as suggestion...