Questions

Results for: Customer Experience

You can of course use analytics that will give you statistics, but will not answer "Why?". Gathering Customer Feedback is crucial and You have to be preprared for low response rates. For better understanding of Customers' interactions with Your site You can use tracking/heatmap solutions (i.e. Cr...

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I have used this https://canvanizer.com/ for my venture as well as for other clients. Feel free to contact in case you need to get more details.

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I owned an SMB in the health & fitness space and spent several years running a SaaS/PaaS startup in the business productivity space. There are lots of WP developers out there, I'd start by looking at elance. Have you done mockups so the developer can accurately quote the work? It's worth a lit...

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It's not the number of people visiting your website, it's the number of people returning, that matters; especially when you are talking about online client experience. Consider yourself your client. What would you want? 1. Easy to reach services? 2. Clear design? 3. Your friends following the br...

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I have built several multi-million dollar businesses using (2) very simple questions: "What makes you say that...." and "Tell me more...." No matter what someone says to you, you just keep asking one (or both) of the questions. If you do it 4 or 5 times in a row you'll learn everything you ever...

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First, congrats on being awesome and getting great feedback! When I receive great reviews by email - I profusely thank them for the feedback, let them know how much it means to me, and then I often ask the client if they'd be willing to post that publicly and offer a few site links as suggestion...

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I'm currently advising a client right on exactly that kind of customer service integration. Look into Live Ninja (https://liveninja.com/). It brings together the best of both worlds from web and a call center. Voice + Video + Instant connect without any special software, or a phone. You can have...

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Hello! I want to ensure that I understand the question. Are agents having to call customers back in order to resolve their issues or concerns? If so, I would ask how well-versed are the agents in the business/product? Do you have a knowledge base or ongoing training to help the agents to stay on ...

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Great question! Here are the basics: The Lean Startup by Eric Reis http://www.amazon.com/The-Lean-Startup-Entrepreneurs-Continuous/dp/0307887898 Running Lean by Ash Maurya http://www.amazon.com/Running-Lean-Iterate-Works-Series/dp/1449305172/ref=pd_sim_b_4?ie=UTF8&refRID=03VER05GWM6QV80D49ZH *e...

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Honestly, you're going to have a hard time getting any company to do a run this small. The main reason is that setup costs to configure and turn on their machines are going to be so high that your unit cost per box will be $10-$20. Custom cardboard doesn't really start to make sense until 500-10...

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