Contact both the customer and BBB to clarify the complaint and confirm it was intended for you. You can delight both parties by accepting responsibility and expressing empathy, even if you are not at fault. There is a long-told customer service story about Nordstrom accepting an faulty car tire...
License them the idea. Retain ownership. Did they flat out SAY "Yes, we want this; if only we or someone else would develop it?" You can hire support teams, you know. I wonder if you are letting a few shadow issues stand in the way of a good order.
I can answer generally because I'm not sure which NLP algorithms you are analyzing (metadata, etc). First, you must identify the target audience for your possible new offering. You may already have this. If you do, then the best way to find out what the market wants is simply to ask. Unless I...
Your Main Problem: Lack of credibility in the US market. Nobody knows you. They doubt you'll stick around. They're afraid they'll send you money and you'll disappear. This is *after* they manage to notice you exist! So you have a double challenge: first to reach your target market, then to ass...
I've found that the most important thing to do is get a relationship with a business banker. We use Wells Fargo, and maybe I just got lucky, but I managed to find a business banker who I connected with really well and he was able to coach me through everything. Also their phone support has been v...
Who do you have the better relationship with? If you know the marketing director, then by all means go for it directly. If you go through the agency, just make sure they have buy in and will be a champion of the idea. If not, then they may not be able to push it through anyway.
Start by educating your prospects through content. Content marketing’s purpose is to attract and retain customers by consistently creating and curating relevant and valuable content with the intention of changing or enhancing consumer behavior. It is an ongoing process that is best integrated in...
Considering you already have a large following, your best option would be to fund your shows via Patreon (https://www.patreon.com/). Many shows on Youtube, and many musicians and other artists with a following make a considerable amount of money from their fans through Patreon, some over $20k / m...
While this can seem a logical extension of a business, it’s important to know that operating and investing are completely different pursuits and require very different skill sets. To get started, try to define the mandate of the department. It’s useful to understand whether the investment proce...
No. But here are my two cents. Look only for a company who does not rely heavily in one other products besides what would be yours. Also, don't select a distributor who has a similar product as yours. You put them in a bind, even if they say they won't be affected in their decision making of w...